Abuse, Neglect & Exploitation – THA Group recognizes its responsibility to protect our patients and clients from abuse, neglect, or exploitation. To that end, all clinical staff and volunteers are trained to recognize signs of abuse, neglect, and exploitation. Anyone who suspects there is abuse, neglect, or exploitation occurring is required to report the case to their manager for immediate follow-up.
Addressing Patient Safety Concerns – Recognizing that patients and their families can be an important source of information about potential safety issues and hazardous conditions, clinical staff and volunteers are trained to encourage patients’ active involvement in their own care as a patient safety strategy.
Advance Directives DNR Resuscitation of Patients – All adult patients are provided with state-specific Advance Directive information upon admission and ongoing, if requested. THA Group staff makes every effort to act in accordance with patient desires as declared in his/her Advance Directive.
Cultural Values, Ethical Principals & Religious Beliefs – THA Group respects employees’ cultural values, ethical principles, and religious beliefs without compromising the continuity of patient care.
Customer Feedback – The patient, family member or legal representative, or any other external customer may report feedback at any time during or after service provided by any THA Group, Inc. provider. Any feedback may be reported without compromise to the customer’s future access to services. The company encourages reporting of any concern, complaint, or general feedback in order to continuously improve the quality of care and services – no matter how insignificant the comment may seem. Reporting is strictly confidential.
Experimental Research and Investigational Studies – THA Group supports and accommodates, as appropriate, patient participation in research or investigational medication and treatment studies. The patient has the right to refuse to participate in any such study without compromising his/her access to care, treatment, and services.
Hospice Donations – THA Group ensures the timely acknowledgement and appropriate processing for all Hospice donations.
Hospice Gift Acceptance – The solicitation, planning and administration of a charitable gift is a complex process involving philanthropic, personal, financial and tax considerations and involves professionals from various disciplines whose goals should include working together to structure a gift that achieves a fair and proper balance between the interests of the donor and the purposes of Island Hospice.
Indigent Care – The organization accepts all referrals that are appropriate for home care or hospice based upon regulatory guidelines. Island Health Care/Island Hospice accepts all appropriate patient referrals regardless of the payor source or the patient’s ability to pay as allowed by the available resources. It is the policy of THA Group to accept and treat indigent patients.
Informed Consent – Obtained on admission to the organization. Each clinician continues to inform patients and/or caregivers regarding care, treatment, and services.
Patient Non-Adherence – Patients referred for home care or hospice services are expected to comply with the responsibilities outlined in the Patient Rights & Responsibilities document.
Patient Notifications (ABN, HHCCN, NOMNC) – It is the policy of Island Health Care and Island Hospice to provide notification to Medicare beneficiaries when qualifications to receive home health or hospice services are not met, when services will not be initiated, when home health services will be reduced or when home health or hospices services will be terminated due to coverage issues.
Patient Rights Responsibilities – As a healthcare provider, THA Group has an obligation to explain rights and responsibilities to our clients in a way they can understand.
Prevention of Identity Theft (Red Flags Rule) – THA Group follows all federal and state laws and reporting requirements regarding identity theft. Specifically, this policy outlines how THA Group will (1) identify, (2) detect and (3) respond to “red flags.” A “red flag” as defined by this policy includes a pattern, practice, or specific account or record activity that indicates possible identity theft.
Rights and Responsibilities – Life Care Services – As a healthcare provider, THA Group has an obligation to explain rights and responsibilities to our ILAH clients in a way they can understand.
Sexual Harassment – THA Group does not support or condone sexual harassment of, or by any of its employees. The organization recognizes that the question of whether a particular action, behavior or incident is merely complimentary or social and without discriminatory employment effects requires a thorough and factual investigation. Given the seriousness of this type of misconduct, the organization recognizes that false accusations of sexual harassment can have serious consequences for innocent men and women. We trust that all employees will act responsibly and create a working environment free of harassment. The organization encourages employees to raise any questions regarding discrimination, harassment or affirmative action with Talent Management.
Special Communication Needs – Patients and caregivers identified as having special communication needs include non-English speaking, hearing impaired, visually impaired, and speech impaired individuals. THA Group makes every effort possible to provide these individuals with needed assistance to ensure their understanding of the services being provided, as well as their patient/client rights and responsibilities. Communication assistance is provided in compliance with the HIPAA regulations and at no additional cost to the patient/client.
Standards of Practice – THA Group will provide patient care in accordance with the professional staff’s State Practice Act for acceptable standards of practice and as defined in Agency’s policies and procedures including THA Group’s Value and Ethics Compliance Program.
Value and Ethics Compliance Program – THA Group is “mission driven” as well as “value driven.” Ethical behavior is as critical as efficient and effective behavior. To that end, the Value and Ethics Program is designed.
Withholding or Withdrawing Life-Sustaining Care – Clinicians who receive a request from a patient or caregiver to withhold/withdraw life-sustaining care contact the Director of Patient Centered Care (DPCC) prior to taking any action.