Admin On Call – THA Group strives to ensure that all staff members are supported 24 hours a day, 7 days a week to competently perform their jobs and serve our clients. To meet potential after business hour support, an On Call Administrative team member will be available each week for after regular business hour support.
Agency Annual Evaluation Report – THA Group prepares written Annual Agency Evaluation Reports for each state, which are reviewed by the Coordinating Council and Professional Advisory Committee.
Conflict of Interest – This policy to protects THA Group’s interest when it is contemplating entering into a transaction or arrangement that might benefit the private interests or provide excess benefits from a transaction of a THA Group executive and/or member of the Island Hospice Board of Directors. The policy is intended to supplement, but not to replace, any applicable state and federal laws governing conflict of interest applicable to nonprofit and charitable organizations.
Contractual Agreements – THA Group maintains written contractual agreements with all vendors, consultants, hospitals, skilled nursing facilities, and other facilities providing services to or on behalf of our clients.
Governance – It is the policy of THA Group that governance fulfills responsibilities in compliance with state and federal regulations and with the organization’s policies and procedures for internal structure and resources to meet quality and safety standards in providing in-home health care.
Governance – Hospice – IHC Hospice, Inc. (d.b.a. Island Hospice) has a contractual management agreement with THA Group Services to carryout Island Hospice’s operational duties under the guidance of the Board of Directors.
Quality Assurance Performance Improvement Plan – Hospice – An ongoing, comprehensive, and integrated self-assessment of the quality and appropriateness of patient care in order to identify opportunities to improve. The Coordinating Council has the responsibility to guide the Interdisciplinary Team (IDT) through their participation of the QAPI program.
Independent Life at Home Quality Improvement – Independent Life at Home collects and analyzes data on client satisfaction, adverse events and staff performance to determine suitability and effectiveness of care.
Management Services Agreement – THA Services, Inc. provides both strategic and operational management services to Island Health Care, Island Hospice, Independent Life at Home and Ideal Aging, RightHealth®, RightHealth Clinics and Pallation Choices. In exchange for these services, THA Group will bill the related party company at a rate not to exceed THA Group’s cost of providing services.
Professional Advisory Committee (PAC) – It is the policy of THA Group to establish a Professional Advisory Committee (PAC) of professionals and community representatives to assist with the on-going and annual review of THA Group operations.
Public Disclosure – In the interest of providing transparency to its public and potential clients and customers, THA Group prepares a written, annual public disclosure statement signed by the President and CEO.
Quality Assurance Performance Improvement Plan – Hospice – The Hospice Quality Assurance Process Improvement (QAPI) program is an ongoing, comprehensive, and integrated self-assessment of the quality and appropriateness of patient care in order to identify opportunities to improve. The Coordinating Council has the responsibility to guide the Interdisciplinary Team (IDT) through their participation of the QAPI program.
Scope of Services – The organization is subdivided into individual companies based on the different types of services provided in the home.
Staffing Services – THA Group assumes sole responsibility for ensuring the safe, efficient, and effective delivery of all products and services, including patient care, regardless of whether those services are delivered directly or through contract employees.
Value and Ethics Compliance Program
Whistleblower – THA Group’s Value and Ethics Compliance Policy requires directors, officers and employees to observe the highest standards of business and personal ethics in the conduct of their duties and responsibilities.